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Frequently Asked Questions
Where are the products made ?
Our products are designed and manufactured by CRW Design, located in Scarborough, Ontario. All of our materials are sourced from local businesses.
What Flame Resistant material do you use for welding hoodies ?
We use Polartec® certified Flame Resistant fabric.
What testing standards has the Polartec® FR Fabric passed ?
We use 2/3 oz Cowhide leather, supplied by Tundra Leather, located in Hamilton, Ontario.
Why does the leather have
imperfections ?
We use genuine leather and sometimes this results in slight imperfections. We do our best to cut out the parts with imperfections on them. The marks are part of the animal's life, from scratching on barbwire to being branded.
What do you recommend for sizing regrading the welding hoodies?
-
ANSI 107 High-Visibility
-
NFPA 2112
-
NFPA 70E
-
EN61482-1-2
-
1SO 11612
-
ISO 20471
What type of leather is used ?
Width
Sleeve
Length
Size
S
M
L
XL
2XL
Width (in)
22
23
24
25
26
Length (in)
24
25
26
27
28
Sleeve (in)
35
36
37
38
39
Washing your welding apparel is an essential part of its long-term care. We recommend that you hand-wash your welding hoodie in lukewarm water with a light detergent. This will help prevent the leather from shrinking and ensure the longevity of your product. After washing, make sure to remove any excess water and let the hoodie air dry. Avoid machine-washing as this may damage the material. With proper care and maintenance, your hoodie will last for years to come.
Where do you ship to ?
At Smoking Hot Welder, we provide fast and reliable shipping for all of our welding apparel products to both Canada and America. Our flat rate shipping fees are $30 CAD for Canada and $60 CAD for the United States. We are committed to ensuring that your order arrives quickly and securely. If you have any questions or concerns about shipping, please don't hesitate to contact us.
How do i track my package ?
A tracking number will be provided with all orders via email once your order has shipped. Please allow 24-hours for the tracking number to become active and check you junk inbox.
Custom and Taxes ?
Customs and/or import duties are charged when the product's parcel reaches its destination country. The customer or recipient pays these charges.
Unfortunately, we have no control over these charges as customs policies, and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.
What's your return policy ?
If you are not satisfied, it's within 28 days of the purchase date, and the product has not been worn, you can send the product back to Smoking Hot Welder for a full refund, excluding original shipping and handling charges. We do not pay for additional shipping charges or customs taxes.
Can I get a refund for my
shipping ?
How can I pay ?
We accept:
How do I care for my Flame Resistant Welding Hoodie ?
Unfortunately, we cannot refund these charges.
Can I exchange if my product
doesn't fit ?
If the product you ordered doesn't fit, you have 30 days from the purchase date to exchange or return your item for a product of equal or lesser value. You can also request a full refund, excluding the original shipping costs, showing proof of purchase. To avoid this, please check our sizing charts before you purchase.
Haven't answered you question ?
Can't find the answer to your question, please feel free to contact us and someone will help with your question.
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